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Post by sidestep on Nov 17, 2015 8:00:54 GMT -5
Greg, for the past 1.5 days Chat has been inaccessible. I have even downloaded the latest JAVA version 8, update 66, which appears to have just come out 11/16. Chat is unaccessible while using Windows 7 in both the FireFox, & Internet Explorer browsers. Any ideas?
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Post by jlove on Nov 17, 2015 8:12:09 GMT -5
Just adding unable to access chat on my Mac using OS X 10.6.8 with either Firefox version 42 or Safari Version 5.1.10. In safari I got a "plug in failure" message. In Firefox just a spinning beach ball of death.
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Post by startingover on Nov 17, 2015 9:07:32 GMT -5
I couldn't access in IE and I've always been declining performing the JAVA update til "later" in fear that it would cause me not to be able to get back into chat. Unfortunately I'm not as technically savvy as I used to be  . |
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Post by procrastinator on Nov 17, 2015 19:55:05 GMT -5
It's not working for me either.
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Post by sparkle on Nov 17, 2015 20:17:46 GMT -5
Since we're on the subject, how are things going with the non-Java chat? We Macs are so looking forward to it. Don't forget us.
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Post by lostchild on Nov 18, 2015 11:58:30 GMT -5
No access to chat. On Chatzy right now.
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Post by moonglow on Nov 24, 2015 22:46:27 GMT -5
Also still unable to get into chat.  |
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Post by Unswamping on Nov 25, 2015 20:03:30 GMT -5
Greg any idea when chat will be up and running? Thank you for all the work youve been doing to support us here on the forum. It is very much appreciated.
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Post by sue5000 on Nov 25, 2015 21:49:19 GMT -5
My bookmarks stopped working, too! |
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Post by sidestep on Nov 26, 2015 6:16:10 GMT -5
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Post by creativechaos on Nov 26, 2015 12:18:15 GMT -5
yes to the above; got plug in failure to chat on mac os10.6. will try the chatzy thing.
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Post by Greg on Nov 28, 2015 20:31:14 GMT -5
Greg any idea when chat will be up and running? Thank you for all the work youve been doing to support us here on the forum. It is very much appreciated. I can now breathe again. My apology for all the time and inconvenience. This was one thing as a support technician that I just didn't have any control over.  |
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Post by sidestep on Nov 28, 2015 21:02:18 GMT -5
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Post by Unswamping on Nov 28, 2015 21:56:11 GMT -5
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Post by Greg on Nov 28, 2015 23:22:19 GMT -5
I wish I could take the credit for the resolution but I confess that for nearly the past month I've been hiding under a rock with this issue. I just made a reply to about 120 support tickets to inform them that the issue had been resolved. I felt bad not making any replies to them earlier but I personally had nothing good to reply so I just waited it out. If it were something in my control or something that I could have actively given help and support with I would have and do.
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