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Post by Morningstar on Sept 18, 2013 4:44:38 GMT -5
Hi, Chat screen is not loading for me...when I click on the chat link, it loads forever while displaying "waiting for client11.addonchat.com". Once it (finally) finishes loading, it displays the Stepping out of Squalor banner, the tree-style menu, and the Welcome message that normally displays below the chat screen...but no chat screen itself, not even the space it would normally take up. How can I fix this?  My OS is Windows XP and browser is Google Chrome. Thanks! MS |
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Post by CourageouslyLion SeeksSerenity on Sept 18, 2013 5:01:00 GMT -5
Me too and I'm in Windows 7, Firefox 23. I just tried going to addonchat.com and addoninteractive.com (the websites for the company that created the programming for the chatroom) ... ... to see if they had an announcement about chat being down, or undergoing upgrade, or something. Well ... their own websites appear to be down! We could message Greg from chat support, but I suspect he's rather busy now. -- UPDATE: 5:00am Pacific time, Sept 18, 2013: Our chat is still down. Their websites (addonchat.com and addoninteractive.com) are still down. I just googled for their facebook page and found it at www.facebook.com/AddonInteractiveIt's up but says nothing about an outage. I see a couple of public comments saying that chat is down. I don't have a facebook account so I cannot post there. Perhaps someone who has a facebook account could send them a message via their facebook account? I just googled for their Twitter account and found it at twitter.com/AddonTweetsIt's up but says nothing about an outage. I don't have a Twitter account so I cannot contact them that way. |
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Post by oust on Sept 18, 2013 5:11:15 GMT -5
Me too can't get in
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Post by CourageouslyLion SeeksSerenity on Sept 18, 2013 5:17:34 GMT -5
In the "number of chatters" currently in chat ...
the box that appears at the bottom of the SOS home page ...
Instead of saying "zero" or a number, it says:
"you must be logged in to chat".
Well yeah we're logged in. But chat is apparently broken.
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Post by PerrinJade on Sept 18, 2013 7:40:37 GMT -5
You all have it made. I just have a blank, grey square.  |
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Post by moonglow on Sept 18, 2013 7:44:45 GMT -5
me too, just a blank screen.
I am jonesin' for some chat.
whatever shall I do without it???
sigh.
guess I'll go empty the cat box.
PS there used to be a site for "back up" chat but I have a new computer and no longer have it in my favorites.
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Post by Di on Sept 18, 2013 7:50:49 GMT -5
Sigh, I guess I will go back to bed instead of into chat. Hope it recovers soon. Maybe we should send chat a Get Well Card.
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Post by CourageouslyLion SeeksSerenity on Sept 18, 2013 8:27:53 GMT -5
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Post by Greg on Sept 18, 2013 8:31:21 GMT -5
We could message Greg from chat support, but I suspect he's rather busy now. -- I will be busy when I get back home for sure. Power outage at server site. It's being worked on but no ET. We apologize for any inconvenience. |
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Post by CourageouslyLion SeeksSerenity on Sept 18, 2013 8:32:24 GMT -5
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Post by CourageouslyLion SeeksSerenity on Sept 18, 2013 9:19:17 GMT -5
update on the company's public facebook page posted 7:09am Pacific Daylight Time Sept 18 |
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Post by Celeste on Sept 18, 2013 10:51:30 GMT -5
Thanks, Greg, for stopping by to explain the problem. Hopefully power will be restored soon.
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Post by SetMeFree on Sept 18, 2013 11:30:55 GMT -5
Thank you to all who posted with info and updates. I need my SOos Chat .  |
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Post by Di on Sept 18, 2013 11:51:02 GMT -5
~~sigh~~ It's a "one plate day" and I don't have anywhere to post my plates...  Maybe I need yet more  |
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Post by Greg on Sept 18, 2013 13:33:29 GMT -5
We had a severe server outage this morning. We are still monitoring and addressing problems following a serious power-related incident at our network operation center.
Technicians have been assigned to resolve the remaining issues preventing access to services including AddonChat and AddonLiveSupport.
Typically such problems are resolved very quickly, often without interruption. Before this incident our average server up-time was ~3 years. This situation is unique due to the severity of the incident, preventing NOC technicians from being able to quickly address remaining issues.
Contingency plans to resume service using "hot" standby gear are in place and being considered if absolutely necessary.
Your patience is greatly appreciated at this time. We're working as fast as possible to resolve this situation.
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