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Post by _Linda_ on Aug 8, 2015 18:19:29 GMT -5
I was just booted from chat, which is unusual. There says there's an internal error??? My inner child is throwing a temper tantrum and wants back in.  |
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Post by megsb on Aug 8, 2015 18:22:38 GMT -5
 me toooo Linda This is (or was) my first time to CHAT !!!  Maybe me and my STUFF overloaded the room?  ? Hope not. Fixing dinner; will try back later. Hang in there. Meg |
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Post by _Linda_ on Aug 8, 2015 18:33:15 GMT -5
me toooo Linda This is (or was) my first time to CHAT !!! Maybe me and my STUFF overloaded the room? ? Hope not. Fixing dinner; will try back later. Hang in there. Meg No, it's a problem with the servers. It was good to see you in there though.  |
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Post by _Linda_ on Aug 8, 2015 18:42:16 GMT -5
The problem fixed itself or my inner child's temper tantrum did. |
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Post by Greg on Aug 9, 2015 15:39:07 GMT -5
We think we have solved the problem and needed to reboot all our Classic Java Chat servers and applications. We appreciate your patience and understanding in this matter. We apologize for any inconvenience this has been.
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Post by SetMeFree on Aug 10, 2015 9:53:34 GMT -5
Greg chat is not working again. I can't tell from your post from 18 hrs ago if it was resolved at that time, but it's now down again?
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Post by _Linda_ on Aug 10, 2015 12:13:32 GMT -5
It seems that Proboards is having server issues. Hopefully they get it fixed soon. Greg, thank you for all your help. |
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Post by Celeste on Aug 10, 2015 15:16:53 GMT -5
Good call, _Linda_. When ProBoards is having server issues, AddonChat has problems verifying our login information because it can't access ProBoards. Sometimes the best thing to do is wait for a bit and try again |
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Post by Greg on Aug 10, 2015 21:52:43 GMT -5
The problem with the chat is not with ProBoards. It is indeed on our end. It was resolved for a while yesterday but we are currently working on digging deeper to find what the problem was (is). We apologize for the inconvenience and hope to resolve this ASAP. Your patience and understanding is greatly appreciated.
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Post by Celeste on Aug 10, 2015 22:19:33 GMT -5
Thanks, Greg. My connection with ProBoards was laggy and I made assumptions. Thanks for trying to find and fix the problem. |
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Post by SetMeFree on Aug 11, 2015 8:56:27 GMT -5
Greg any time-frame for the fix for this?
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Post by Greg on Aug 11, 2015 12:20:55 GMT -5
Greg any time-frame for the fix for this? I do not have an ET for when this will be resolved. I do know that it is quite intermittent. Immediately after an unsuccessful attempt to login you might be able to. I'm not the one who has any access to servers, only a support technician that helps with general troubles and assistance with our product. |
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Post by Greg on Aug 11, 2015 20:53:52 GMT -5
OK folks, we've isolated the issue and resolved it for the moment. Now go chat. |
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Post by _Linda_ on Aug 11, 2015 23:22:54 GMT -5
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